Guarantee & aftercare
What our guarantee covers, how to care for your building, and who to call.
Our 10-year guarantee
Every Crown building carries a 10-year structural guarantee covering timber rot, decay and structural integrity. Accessories carry a 1-year warranty.
The live site also describes the guarantee as covering “timber, joinery integrity, and weatherproofing”. Full guarantee terms and how to claim: TBC
Built to TRADA standards
Our buildings and craftsmen are certified by TRADA, the Timber Research & Development Association, and our buildings are built to TRADA standards. TRADA certification is separate from the guarantee: it is not a structural engineer's sign-off for your individual building. Whether an engineer's sign-off is provided for a particular build: TBC
Care & maintenance
Minimal maintenance keeps your building looking beautiful for years. For our gazebos:
- Main redwood structure. Clear leaves and debris at least twice a year. Each year (ideally late spring or summer), remove cushions and blinds and apply our wood preserver with a cloth or soft brush; allow 2–4 days to dry.
- Cedar-tiled roof. Remove moss every few months so the tiles can dry.
- Thatch roof. Thatch moults naturally over time; no maintenance required.
- Plexiglass windows. Soapy water and a non-abrasive cloth; no solvents or chlorinated products.
- Blinds & cushions. Marine canvas cleaner and waterproofer; cushion covers wash at 30°C and air-dry.
Care notes from the live Crown Windsor page. Garden-room care guidance: TBC
Aftercare
From initial consultation through to delivery, installation and aftercare, we manage every step of your journey. How aftercare visits and repairs are arranged: TBC